SHIPPING & RETURNS
Shipping Policy
- All shipments are handled by our trusted partnered courier service to ensure safe and timely delivery.
- Please note that delivery fees will be charged separately based on your location and chosen shipping method.
- Our betta fish are carefully packed to ensure their safety during transit. Adequate oxygen and water levels are maintained to guarantee their well-being.
Return & Exchange Policy
- We take every precaution to ensure that your betta fish arrives in excellent condition. If, upon opening the package, you discover an injured or deceased fish, please notify us immediately.
- For transparency and quality assurance, we recommend filming the unboxing process in case of dead-on-arrival situations. This will facilitate the process of refund, replacement, or return.